1.Log in to Salesforce
2. From the Home Page, select the Question Mark in the upper-right corner
3..Open up the Help & Training page, at the bottom of the page, click Get Support.
4. Select Create a Case
5. Select a Topic, then select "Next"
6. Select a Category, then select "Next"
7 .Enter your specific issue, then select "Next"
8. Review the list of Knowledge Base articles to see if there is a solution
9. Select "Create a Case" from the list of Support Options