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Internal IT - A/V
Yodeck
2
Yodeck
YODECK HARDWARE AND SOFTWARE INSTALLATION
Internal IT - CAB
Communications
1
Fresh Service Announcements
Internal IT - Service Desk
Apple IDs
0
Azure Policies
0
MS Office
9
Teams Voice Busy Options
Procuring the Monthly O365 Licensing
Updating Offline Address Book
Manually Adding a Shared Mailbox
Archive Mailbox Full/ Auto-Archiving Not Enabled
See all 9 articles
Zscaler
5
How to Check for Compliance of Device in Intune
Verifying that Users have been added to right user group.
Verifying that users Zscaler client is authenticated
Remaping printer with zscaler on
How to give Zscaler Access to Users
KeeleyU
1
Uploading Training Videos
VOIP
1
How to Set up a Microsoft Teams Phone Number for a User
Enscape/Trinity3D
0
ShareFile
2
ShareFile for Outlook how tos
ShareFile configuring people settings
Nordpass
1
Adding Users to Nordpass
Internal IT - General
Fresh Service Secure Folders
3
How to create Secure Folders in Fresh Service
Clear Cache and Cookies in Browser
NEAT PAD GUIDE FOR TEAMS
Internal IT - Intune
Application Creation
3
Create Windows App (Win32) Applications
Device Tracking Via Intune
Deploying Custom iOS Apps using InTune
Apple Business Manager
2
Enrollment Token Renewal - after accepting Terms & Conditions
Apple Business Manager Login
Internal IT - Security
Investigation walk throughs
13
Using Message tracking in Mimecast to provide analysis
Using Mimecast to forward EML to
[email protected]
Pulling file hashes from attachments from Mimecast
Blocking URLs in Mimecast
Adding hash to blacklist in Sentinel One
See all 13 articles
Zscaler
6
Adding Users to the TLS group in zscaler to improve network speeds
Zscaler Client Connector Authentication
Generating a Shadow IT Report
Adding a Web App/URL to ZPA as a Bypass for ZIA Connection Issues (SSL/Traffic)
Process Documentation: Updating Certificate in Zscaler Private Access
See all 6 articles
How-Tos
7
Temporary Access Pass (TAP)
Troubleshooting macOS Freeze Issues with Zscaler
Remove Security Warning from M365 Apps
Varonis File Server Setup (SMB Share)
SharePoint External User Sharing
See all 7 articles
Internal IT - Software Administrator
P6
1
P6 User Creation
Daily/Weekly Solutions
0
Internal IT - System Administrator
Fieldpoint
1
Fieldpoint Administration
PDFX-Change
0
Internal IT - Termination
Terminations
1
Running termination Script
Internal IT - System Admin
SSL Certificates
1
SSL Cert - AZ-SQL
VASP
2
VASP Email Discovery
VASP Export Utility
General
FAQ
15
What is the AT&T Discount for Being an Employee?
What is the Verizon Discount for Being an Employee?
How To Back Up With ICloud
What is the IT Help Desk Contact?
How Do I Request A New Device?
See all 15 articles
Sharepoint
1
SharePoint Stubbing
MS Office Suite
9
Outlook - How to Add Another Email Address to the From Dropdown Menu?
OneDrive - Why and When should I use OneDrive for Business?
OneDrive - How do I upload files to OneDrive for Business?
OneDrive - If my OneDrive for Business is not set up, how do I set it up?
OneDrive - Is my OneDrive syncing?
See all 9 articles
PDF XChange
6
Password Protect your PDF
Highlight your PDF
Add Objects to your PDF
Merge PDFs
Print Option
See all 6 articles
Action Planning
2
Creating A New Action Plan
Reviewing Action Plans for Other Team Members
Desk Phones / iPhones / iPads
3
How to Add Apps to an iPad
Desk Phone Training
Enrolling a Mobile Device Into Intune/Company Portal
MFA
2
MFA: How-to change your verification method(s)
MFA: Set-Up Microsoft Authenticator App
HR/Manager Information and Help Within Sage People Portal
#KeeleyCares
0
Accessing the Sage People Portal
0
Benefit Information
5
Short Term Disability
Voluntary Life and AD&D for Spouse
Voluntary Life and AD&D for Child
Submitting your Benefit Selections
Electing Default 401k/SIMPLE thru Benefit Admin
Employee Details
0
Employee Change Requests
0
Errors and Error Messages
4
401K "%" Error (Benefits)
New Dependent>Save and New>Cancel Issue (Benefits)
Adding Dependents with no name Error (Benefits)
Basic Life Insurance Beneficiary Error (Benefits)
Keeley Cares Mass Upload
0
On-boarding/Check-In/Exit Team Member Process
3
Handbook Acknowledgement
Equipment Assignment Agreement (Non Keeley)
Company Safety Rules (Keeley Only)
PaySlips
0
Performance Reviews
0
Recruiting
10
Accept/Decline Interview Date and Time
Reviewing Submitted References as a Recruiter
Reviewing Submitted References
New Hire Requirements Form
Create and Send Offer
See all 10 articles
Training Tracking
0
Vacation, Absence, and PTO
12
Requesting Bereavement Leave
Requesting FMLA (ADB/Zero-Day Only)
Requesting Floating Holiday - Christmas Eve (Keeley & Mercury Only)
Requesting Floating Holiday - Day After Thanksgiving (Keeley & Mercury Only)
Requesting Floating Holiday - Veterans Day (Keeley & Mercury Only)
See all 12 articles
HR Information and Help Within Salesforce/Sage People HCM
Known Issue Work Arounds
0
Absences and Vacation
0
Benefit Information
0
Creating or Updating Tiles in the Sage People Portal
0
HCM Administration
0
Mutual of Omaha Discrepancy Report
0
HCM Administration- MVR and DOT Only
0
Internal IT - User Experience
i404
48
i404 New, Upcoming and Discontinued Features
i404 Action Plans that are due within 5 Days Showing as Yellow
i404 Overdue Action Plans Showing as Red
i404 Bell- Unread Inspections
i404 Creating a new AP
See all 48 articles
Sage People
0
Salesforce
Error Messages
2
SOLUTION: Review the Following errors: The following Sales Tax fields cannot be empty for Closed Won Opportunities: Performance Type, Construction type, and Construction Use
Opportunity Required Fields
How to?
4
How to Use the Account Merger Button in Salesforce Lightning
How to Use the Account Merger Button in Salesforce Classic
How to Upload F2F Meetings to Salesforce using an Excel Template and Data Loader
Salesforce Email Template in Flow
Salesforce Reports
4
Salesforce Reports
Saving a Copy of An Existing Salesforce Report
How to Subscribe to a Salesforce Report
Salesforce CRM - Export A Campaign's Member List
Salesforce Lightning
2
How to Create a Salesforce User
Salesforce CRM- Adding/Copying Campaign Members to a Campaign
FAQs
0
CPQ
0
LKC Field Service (FSL)
0
Service Cloud
1
Salesforce: Service Cloud, Open Air Sync Fields on the Project Record
Administrator Instructions
0
Computer Troubleshooting
Computer Falls Asleep After a Short Period of Time
0
Primevera P6
0
Action Planning
0
Plan Swift
0
Office Connector Remote Desktop Add-in
1
How to Add the Office Connector Add-in for Excel?
Sage (Timberline) Installs
0
DLL Error
0
Windows Server
0
Coupa
General
0
Forecasting
Team Member Instructions
0
Service Desk Troubleshooting
0
Safety Admin Instructions
0
i404
Mobile
2
i404 Compliance Snapshot Feature
Creating i404 Admin Users
InEight
Team Member Instructions
3
InEight Running Actuals
InEight Running Commitments
InEight Payload Download
Service Desk
1
InEight Adding An Admin
Keeley Connections
Team Member Instructions
0
Administrative Instructions
0
Service Desk Troubleshooting
0
LKC Union New Hire Portal
Team Member Instructions
1
Password Screen: LKC New Hire Portal
Human Resources / Hiring Manager / Supervisor Instructions
0
Payroll Instructions
1
LKC Sage People to Payflow to Timberline Field Mapping
LKC Non-Union New Hire Portal
Team Member Instructions
0
Human Resources / Hiring Manager
0
Service Desk Troubleshooting
1
LKC New Hire Portal Troubleshooting Errors Formatting Issues: Date, Phone Number, Email Addresses
Payroll Instructions
2
LKC New Hire Portal Payroll Sage People to Timberline Field Mapping
Payslips/Payflow - Granting Permissions To Administer
LKC Field Service (FSL)
Field Techician
10
Keeley Construction FSL - How to Download the FSL App
Keeley Construction - Field Service Mobile App
LKC FSL - Field Service Errors
Keeley Construction FSL - Field Service Mobile App Overview
LKC FSL Getting Directions to Your Service Appointment
See all 10 articles
OpenAir/Celigo
Service Desk Troubleshooting
1
Salesforce projects not syncing with Open Air
Known Issue Work Arounds
0
Salesforce to OpenAir Documentation
0
Paycom
Benefits
0
Safety One Stop (SOS)
Team Member Instructions
14
Accessing a form on Safety One Stop website
View the forms you have submitted
Unable to access the Safety One Stop Website
Scoring on the Safety Assessment Forms Explained
Everything you need to know about the Coaching Session Form
See all 14 articles
Safety Admin Instructions
2
Safety One Stop (SOS) Add Question Type to Allow Instructions
Safety One Stop (SOS) Add Project Name (if applicable) to the file name when downloading PDF
Salesforce Importer
Service Desk Troubleshootin
0
Verizon COPS
Team Member Instructions
0
Archive
LKC Ewing Service Desk
69
Power/Sleep Mode Settings
Updating Folder Permissions in Sharepoint
Sign In
Adding Quick Links To A SharePoint Site
Editing The IT Help Center On SharePoint Main Pages
See all 69 articles
Facilities
Facilities policies
0
Asset/NewHire/Termination
IT policies
1
Name Updates in Active Directory
Finance
Finance policies
0
Asset Management
Asset Management Setup
3
New Computer - Autopilot
How to Create New Hires in AD with Powershell
Manually Collecting Hash