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Internal IT - A/V
Yodeck
2
Yodeck
YODECK HARDWARE AND SOFTWARE INSTALLATION
Internal IT - CAB
Communications
1
Fresh Service Announcements
Internal IT - Service Desk
Apple IDs
1
How to Create Apple ID's
Azure Policies
1
Macro Exceptions (Technician and End User instructions)
MS Office
8
Teams Voice Busy Options
Procuring the Monthly O365 Licensing
Updating Offline Address Book
Manually Adding a Shared Mailbox
Archive Mailbox Full/ Auto-Archiving Not Enabled
See all 8 articles
Zscaler
5
How to Check for Compliance of Device in Intune
Verifying that Users have been added to right user group.
Verifying that users Zscaler client is authenticated
Remaping printer with zscaler on
How to give Zscaler Access to Users
KeeleyU
1
Uploading Training Videos
VOIP
1
How to Set up a Microsoft Teams Phone Number for a User
Enscape/Trinity3D
1
Enscape License Renewal/License Help
ShareFile
2
ShareFile for Outlook how tos
ShareFile configuring people settings
Internal IT - General
Fresh Service Secure Folders
3
How to create Secure Folders in Fresh Service
Clear Cache and Cookies in Browser
NEAT PAD GUIDE FOR TEAMS
Internal IT - Intune
Application Creation
3
Create Windows App (Win32) Applications
Device Tracking Via Intune
Deploying Custom iOS Apps using InTune
Apple Business Manager
1
Enrollment Token Renewal - after accepting Terms & Conditions
Internal IT - Security
Investigation walk throughs
13
Using Message tracking in Mimecast to provide analysis
Using Mimecast to forward EML to Cyber@keeleycompanies.com
Pulling file hashes from attachments from Mimecast
Blocking URLs in Mimecast
Adding hash to blacklist in Sentinel One
See all 13 articles
Zscaler
1
Adding Users to the TLS group in zscaler to improve network speeds
How-Tos
3
Temporary Access Pass (TAP)
Troubleshooting macOS Freeze Issues with Zscaler
Remove Security Warning from M365 Apps
Internal IT - Software Administrator
P6
1
P6 User Creation
Daily/Weekly Solutions
0
Internal IT - System Administrator
Fieldpoint
0
Internal IT - Termination
Terminations
1
Running termination Script
Internal IT - System Admin
SSL Certificates
1
SSL Cert - AZ-SQL
VASP
2
VASP Email Discovery
VASP Export Utility
General
FAQ
19
What is the AT&T Discount for Being an Employee?
What is the Verizon Discount for Being an Employee?
How To Back Up With ICloud
How To Add an Email Signature Instructions for PC
What is the IT Help Desk Contact?
See all 19 articles
Sharepoint
4
Updating Folder Permissions in Sharepoint
Pin Sharepoint Library to File Explorer
Adding Quick Links To A SharePoint Site
SharePoint Basics
MS Office Suite
18
Skype - How do I Use Skype Conferencing?
Outlook - How do I set up Groups / Distribution Lists?
Outlook - How to Add Another Email Address to the From Dropdown Menu?
Outlook - How to Enable the 'From' Field in Outlook?
Outlook - Accessing Outlook on the Web
See all 18 articles
PDF XChange
8
Getting Started
Password Protect your PDF
Highlight your PDF
Add Objects to your PDF
Merge PDFs
See all 8 articles
Action Planning
2
Creating A New Action Plan
Reviewing Action Plans for Other Team Members
Desk Phones / iPhones / iPads
7
How do I dial out on a desk phone?
How do I log into my iPhone / iPad?
How to Add Apps to an iPad
How to Add the COVID-19 Screener to Your Home Screen
How to Add COVID-19 Screener to Your Android Home Screen
See all 7 articles
MFA
5
MFA: How-to change your verification method(s)
MFA: How to "Remember Me" on Your Device
MFA: How to Set-Up Multi Factor Authentication
MFA: Set-Up Microsoft Authenticator App
MFA Not Functioning - Old Office Product
HR/Manager Information and Help Within Sage People Portal
#KeeleyCares
1
Sage People #KeeleyCares Reporting for Managers
Accessing the Sage People Portal
7
Completing Sage People Alerts Manually
How to Confirm Actions in Sage People
Navigating the Announcements Tab
Navigating the Culture Tab
Navigating the Safety Tab
See all 7 articles
Benefit Information
13
Selecting Benefits
Dependent Care and FSA Benefits
Long Term Disability
Short Term Disability
Voluntary Life and AD&D for Employee
See all 13 articles
Employee Details
2
Education Information
Organization Chart
Employee Change Requests
10
Salary Change Only
Bonus Only
Promotion
Transfer
Demotion
See all 10 articles
Errors and Error Messages
8
Single Sign-On Error
Check rule entitlement period Error (Vacation and Absence)
Sage People Human Capital Management / Salesforce Login Redirect
401K "%" Error (Benefits)
New Dependent>Save and New>Cancel Issue (Benefits)
See all 8 articles
Keeley Cares Mass Upload
0
On-boarding/Check-In/Exit Team Member Process
20
Welcome Email
Employee Information
Emergency Contact
Dependent Information
Certification & Qualification Check Sheet (Keeley Only)
See all 20 articles
PaySlips
1
Troubleshooting for Team Members Unable to View Payslips in Sage People
Performance Reviews
0
Recruiting
18
Request A New Open Position as a Manager
Manager Notification of Open Position
Applying Through the New Candidate Portal
Assess Resumes for Hiring Manager
Accept/Decline Interview Date and Time
See all 18 articles
Training Tracking
0
Vacation, Absence, and PTO
16
Vacation & Absence Page Options
Requesting Vacation (Keeley & Mercury Only)
Requesting PTO ( ADB/Zero-Day Only)
Requesting Volunteer PTO
Requesting Bereavement Leave
See all 16 articles
HR Information and Help Within Salesforce/Sage People HCM
Known Issue Work Arounds
0
Absences and Vacation
0
Benefit Information
7
Adding Beneficiary To Existing Benefit Record
Adding - Removing Dependents to Benefits
Changing Runtime of Everything Benefits File Download
Create A New Benefit Record Outside of Benefit Admin
Mass Deploying New Benefit Set
See all 7 articles
Creating or Updating Tiles in the Sage People Portal
1
Creating or Updating Tiles in the Sage People Portal
HCM Administration
3
HCM Admin Guide for Training Tracking
Mass Update of Benefits Set for Open Enrolllment
Send Forms
Mutual of Omaha Discrepancy Report
0
HCM Administration- MVR and DOT Only
0
Internal IT - User Experience
i404
48
i404 New, Upcoming and Discontinued Features
i404 Action Plans that are due within 5 Days Showing as Yellow
i404 Overdue Action Plans Showing as Red
i404 Bell- Unread Inspections
i404 Creating a new AP
See all 48 articles
Sage People
1
Sage People: Payflow To EverythingBenefits Troubleshooting
Salesforce
Error Messages
1
SOLUTION: Review the Following errors: The following Sales Tax fields cannot be empty for Closed Won Opportunities: Performance Type, Construction type, and Construction Use
How to?
9
How to Use the Account Merger Button in Salesforce Lightning
How to Use the Account Merger Button in Salesforce Classic
Using the Project Portfolio Button in Salesforce Lightning Experience
How to Add Options to Status for Campaigns in Salesforce
How to Distribute Salesforce Surveys
See all 9 articles
Salesforce Reports
4
Salesforce Reports
Saving a Copy of An Existing Salesforce Report
How to Subscribe to a Salesforce Report
Salesforce CRM - Export A Campaign's Member List
Salesforce Lightning
2
How to Create a Salesforce User
Salesforce CRM- Adding/Copying Campaign Members to a Campaign
FAQs
1
FAQ: Keeley Companies Move to New Salesforce Website on 9/27/2021
CPQ
4
Creating an New Quote
Configuration Product Selection Applying Discounts
Modifying Quote Terms + Generating Quote Document
CPQ - Importing Quote Lines
LKC Field Service (FSL)
0
Service Cloud
1
Salesforce: Service Cloud, Open Air Sync Fields on the Project Record
Administrator Instructions
0
Computer Troubleshooting
Computer Falls Asleep After a Short Period of Time
1
Power/Sleep Mode Settings
Primevera P6
1
How to Sign Into P6 on The Remote Desktop
Action Planning
1
Action Planning Site Will Not Open
Plan Swift
1
PlanSwift
Office Connector Remote Desktop Add-in
1
How to Add the Office Connector Add-in for Excel?
Sage (Timberline) Installs
1
Sage Accounting Local Install
DLL Error
1
Run DLL Error
Windows Server
1
Boot Sequence Fix
Coupa
General
2
How To Log into Coupa Production Environment
Coupa End to End Training Video
Covid-19 Vaccination Form
Team Member Instructions
2
How To Access & Submit Your Covid-19 Vaccination Form?
View The Information You Submitted In Your Covid-19 Vaccination Form
HR Team Instructions
2
Update a Team Members Response on the Covid-19 Vaccination Form
View the Vaccination Card a Team Member Submitted
Forecasting
Team Member Instructions
0
Service Desk Troubleshooting
0
Safety Admin Instructions
0
i404
Mobile
2
i404 Compliance Snapshot Feature
Creating i404 Admin Users
InEight
Team Member Instructions
4
Syncing Budgets From Sage300CRE To InEight
InEight Running Actuals
InEight Running Commitments
InEight Payload Download
Service Desk
2
InEight Adding An Admin
InEight Basic Trouble Shooting/Information
Keeley Connections
Team Member Instructions
1
Accessing KeeleyConnections Website
Administrative Instructions
0
Service Desk Troubleshooting
1
Troubleshoot KeeleyConnections Website
LKC Union New Hire Portal
Team Member Instructions
16
LKC Union New Hire Portal Keeley U LMS Training Video
Password Screen: LKC New Hire Portal
Document Check Screen: LKC New Hire Portal
Team Member Screen: LKC New Hire Portal
Federal W-4 Screen: LKC New Hire Portal
See all 16 articles
Human Resources / Hiring Manager / Supervisor Instructions
17
LKC Union New Hire Portal Keeley U LMS Training Video
Password Screen: LKC New Hire Portal
Document Check Screen: LKC New Hire Portal
Team Member Screen: LKC New Hire Portal
W-4 State Selection Screen: LKC New Hire Portal
See all 17 articles
Payroll Instructions
2
Payroll and HR Timberline, Payflow, Sage 300 CRE
LKC Sage People to Payflow to Timberline Field Mapping
LKC Non-Union New Hire Portal
Team Member Instructions
12
LKC New Hire Portal Frequently Asked Questions (FAQ's)
How to Access the L Keeley Non-Union Portal
Federal W-4 Screen: LKC New Hire Portal
W-4 State Selection Screen: LKC New Hire Portal
Arizona W-4 or A4 Screen: LKC New Hire Portal
See all 12 articles
Human Resources / Hiring Manager
12
W-4 State Selection Screen: LKC New Hire Portal
Arizona W-4 or A4 Screen: LKC New Hire Portal
Illinois W-4 Screen: LKC New Hire Portal
Missouri W-4 Screen LKC New Hire Portal
Another State Form Screen: LKC New Hire Portal
See all 12 articles
Service Desk Troubleshooting
8
Accessing the LKC Non-Union New Hire Portal
LKC New Hire Portal Troubleshooting Errors Formatting Issues: Date, Phone Number, Email Addresses
What to do when a Team Member needs help filling out the forms in the LKC New Hire Portal?
What Fields Are Required In the LKC New Hire Portal?
LKC New Hire Portal Signature Capture
See all 8 articles
Payroll Instructions
3
Payroll and HR Timberline, Payflow, Sage 300 CRE
LKC New Hire Portal Payroll Sage People to Timberline Field Mapping
Payslips/Payflow - Granting Permissions To Administer
LKC Field Service (FSL)
Field Techician
10
Keeley Construction FSL - How to Download the FSL App
Keeley Construction - Field Service Mobile App
LKC FSL - Field Service Errors
Keeley Construction FSL - Field Service Mobile App Overview
LKC FSL Getting Directions to Your Service Appointment
See all 10 articles
OpenAir/Celigo
Service Desk Troubleshooting
1
Salesforce projects not syncing with Open Air
Known Issue Work Arounds
2
Workaround to Sync ZD projects to Open Air - Option 1
Workaround to Sync ZD projects to Open Air - Option 2
Salesforce to OpenAir Documentation
0
Paycom
Benefits
0
Safety One Stop (SOS)
Team Member Instructions
29
Accessing Safety one Stop website
Accessing a form on Safety One Stop website
View the forms you have submitted
Unable to access the Safety One Stop Website
Scoring on the Safety Assessment Forms Explained
See all 29 articles
Safety Admin Instructions
21
Viewing all Completed and In Progress Forms
Sending a Competed Form Back to the Team Member
Editing a Completed Form
Adding a Template Type and Creating a New Template / Form in Safety One Stop
Adding Questions to the Template / Form in Safety One Stop App
See all 21 articles
Salesforce Importer
Service Desk Troubleshootin
0
Verizon COPS
Team Member Instructions
2
How to Run the Salesforce Importer Job for Verizon COPS?
Enter, Update or View Information in Salesforce for Verizon COPS
Facilities
Facilities policies
0
