Purpose: The purpose of this document is to give instructions to the Field Technicians on how to resolve errors in the FSL mobile app.
About Field Service (FSL): Field Service Lightning (FSL) is Salesforce’s field service solution. It is an onsite job management platform with real-time collaboration capabilities. FSL allows L. Keeley to automatically manage Field Technicians by streamlining both the customer and employee experiences.
Who is this for: LKC Field Technicians
If you are having a technical issue please reach out to the Helpdesk @ helpdesk@keeleycompanies.com otherwise please reach out to your Supervisor.
If you see an Upload Error on the top of your screen you can try to undo the error and then complete your task again.
To begin, click on VIEW on the top of your screen.
On the Data Sync screen you can click on the Error where it says "Tap to Resolve."
Click Undo to remove the error and then navigate back to where you left off.
If you still have an error please reach out to your Supervisor and/or the Helpdesk @ helpdesk@keeleycompanies.com