FAQ

Default solution folder, feel free to edit or delete it.

What is the IT Help Desk Contact?
IT Department's Contact Information: When you need support or assistance with various IT needs, please contact the Service Desk: Phone: 314.655.1045 E...
Wed, Jun 24, 2026 1:06 PM
How Do I Request A New Device?
Click the link below to navigate to the service request page where you can place an order for a new device or program. https://keeleycompanies.freshse...
Wed, Feb 18, 2026 9:15 AM
How to Request Software from the Freshservice Service Catalog
How to Request Software from the Freshservice Service Catalog Purpose This article explains how to request software through the Freshservice Service Cat...
Mon, Jun 29, 2026 8:58 AM
How to Connect to Guest Wifi
Go into your Wifi Settings Find the Wifi named KeeleyCosGuest Hit Connect Type in the Password: KeeleyCompanies Opt...
Wed, Jun 24, 2026 1:16 PM
How do I request a new user outside of SagePeople?
This should only be done if a SagePeople New User Equipment Form is not going to flow through to IT or will flow to IT too late. Open your internet b...
Mon, Jun 10, 2019 9:42 AM
What is Phishing?
YOU'VE BEEN HACKED!  Just kidding, but seriously, we need to talk... The email was a phishing attempt by your IT team. Since you...
Fri, Oct 18, 2019 10:57 AM
How do I get local admin rights?
You fill out the attached sheet. You go to the Service Catalog, choose Local Administrative Rights, input the required information and someone will reach ou...
Tue, Oct 29, 2019 10:10 AM
Mimecast: How does the Mimecast Outlook Add in work?
Description: Mimecast is a cloud-based email management system. Use of the add in: Quick release of miscategorized spam, permitting contacts to prevent...
Mon, Dec 23, 2019 8:01 AM
Ewing Power Outage Server Shutdown
Upon receipt of an email notice from a UPS that power is down, follow the process below to cleanly shut down the Ewing physical servers. Power Outage: ...
Mon, Mar 17, 2025 8:03 AM
How to Request a Chrome Extension for Approval
Our organization will be using a request-based system to manage which Chrome extensions can be installed. Follow the steps below to request an extension you...
Wed, May 21, 2025 8:31 AM