Purpose: The purpose of this document is to instruct the Field Technicians how to get directions in the FSL mobile app.
About Field Service (FSL): Field Service Lightning (FSL) is Salesforce’s field service solution. It is an onsite job management platform with real-time collaboration capabilities. FSL allows L. Keeley to automatically manage Field Technicians by streamlining both the customer and employee experiences.
Who is this for: LKC Field Technicians
When you are ready to travel to your Service Appointment you can follow the directions below to get directions.
- Open the Field Service App
- Select the Service Appointment for which you would like directions to
3. Once on the Service Appointment you can click into the map or scroll down and select GET DIRECTIONS.
-If you click on the map it will bring the map into a larger view. From there click the arrow icon in the top right.
4. Click on the app that you would like to use to get directions. This will pull up any maps app on your device.
5. Field Service will pass the address to the app that you chose and you can get directions