Check if the user already has a Microsoft Teams Phone Basic License
1. If the user has one, continue to assign a teams phone number.
2. If the user does not have the license, escalate to the infrastructure team
Assign a Teams Phone Number to User
1. Go to the following website: Voice Panel - Sign In
2. Click the Sign In button
3. Again use your admin login to sign in.
4. Click the Users tab
5. Type in the user you are trying to search for and click Search
6. Click Assign Policy>US-Policy
7. Click Assign Number
8. Select a number from the list based on the users location
9. Click Apply Changes
Assigning Users to Call Queues
1. From the Microsoft 365 Admin Center, click the Teams link in the toolbar on the left
Note: You will need the Teams Administrator Role to go any further.
2. Click Voice>Call Queues on the left toolbar.
3. Click the queue that you want to add a member to.
4. Click Call Answering on the left.
5. Under Users click the Add Users link
6. Search for the user you want to Add and click Add
7. Click Submit and you are finished.
1. In Microsoft Teams, click Calls on the left
2. Your new teams number will located at the bottom of the number pad.