With Reference to: Service Desk Termination Process KB Article

HR Terminates user in Sage People

  • Generates ticket
    1. Includes if we need to set an auto-reply or give access to the mailbox to a manager
    2. Includes if we need to extend past the 30 day policy of keeping users’ mailboxes active

Ticket received by Service Desk

User assigned ticket

  • Verifies the termination date
    1. Opens EW-ITMANAGEMENT
    2. Opens Powershell ISE as administrator
    3. Type ‘changed’ and hit tab or changedir.ps1 and hit enter
      • Changes directory to E:\scripts
    4. Type ‘preterm’ and hit tab or preterm.ps1 and hit enter
    5. Enter admin credentials 3X’s
    6. Type ‘term’ and hit tab and type user’s email address or terminateuser.ps1 <emailaddress> and hit enter
      • User will be moved to Termed OU
    7. Wait for ADSync to finish
    8. On laptop – open O365 Admin
      • Change this mailbox to a shared mailbox so we are not using a license.
      • Under Users/active users – find user account
      • Click user – go to Mail tab
      • If manager needs access – assign under Mailbox permissions (Read and manage permissions)
      • If auto-reply is needed – under Automatic replies – click Manage automatic replies –
        • Click Turn on automatic replies checkbox
        • Paste auto-reply message in both boxes – save changes