MS Office
To change options for what happens when you are on a Teams call and a new call comes in, make changes to the options inside Settings as shown below.
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Mon, May 22, 2023 11:32 AM
Who this is for: Help Desk, Asset Management Admin
Permissions and Access Needed: EW-ITMANAGEMENT RDS
Intention: Train Help desk on the process to proc...
Tue, Aug 1, 2023 12:35 PM
Sometimes when you update a users name in AD, it doesn't change in Outlook immediately. Updating your address book should force the change.
Updati...
Mon, Dec 11, 2023 9:44 AM
When adding users to a shared mailbox, it may take a few minutes before it populates on the user's end. Wait a bit and then close and restart Outlook ag...
Thu, Dec 14, 2023 1:12 PM
1. Find user in Exchange
2. On the Mailbox tab, click Manage mailbox policies under Retention policy.
3. Make sure the Default MRM Policy...
Fri, Dec 15, 2023 8:57 AM
KB Article: Duplicate emails
Date: 5/2/2024
Author: Brian C Burrus
Summary: User Experiencing issue with multiple emails coming from outside email...
Mon, May 6, 2024 8:04 AM
KB Article: OneDrive Sync Issues
Date: 5/16/2024
Author: Brian Burrus
Summary/Issue: One Drive not syncing
Ticket reference: no ticket intern...
Fri, May 17, 2024 10:10 AM
KB Article: Repairing Outlook Data Files (.pst and .ost)
Date: 5/16/2024
Author: Brian Burrus
Summary/Issue: OST. or pst file is corrupt
Tic...
Fri, May 17, 2024 10:11 AM
Date: 11/27/2024
Author: Ryan Michael
Summary/Issue: Why do my office apps keep disappearing from search?
Ticket reference: no ticket internal help be...
Wed, Nov 27, 2024 9:51 AM