When a user is getting the error saying the account doesn't exist in tenant 'CMiC Cloud':


The key to this one is the error saying the account doesn't exist in tenant 'CMiC Cloud'. Which means they're trying to login to the CMiC Cloud tenant which is a different generic SaaS solution of CMiC. Keeley is using a custom PaaS solution so they have to swipe over to the 'Enterprise' version and put in keeley's specific URL (step 2 of the Instructions). I'm guessing this step is harder to follow for some of our field employees so usually just needs some specific instruction.


What to send the user: 

It looks like you're missing one step. When you get to the below screen:
- swipe to get to the second screen that says 'Are you an Enterprise customer' in the Enterprise URL field
- input this URL: https://cmiclkeeley.cmicpaas.com/cmicprod

Then click next and it should get you in.