When a server needs to be rebooted:
The stakeholders need to be emailed for confirmation to continue, Eric Krauska and Michael Rupinski need to be CC'd.
Stakeholders:
pr-rds02 / pr-sql01 - JD Hecht > Paul Kingsley
saugettimberlin - Wil Lampkin AND Daniel Bradley
ew-rds01 - Daniel Bradley
ADBCOSRDS01 / ADBCOSSRV01 - Wil Lampkin
There is a canned response within the FreshService system to assist in these approvals. FWD or Reply to Ticket > To: Stakeholder, CC: Krauska / Rupinski > Canned Response > System Admin > Server Reboot: Stakeholders