Who is This For: HR Team Members

Where will this Solution be Located: Sage People Benefit Record

When Does This Solution Apply: When a Team Member is unable to elect the correct amount of Voluntary Life Insurance without EOI 

Why It Occurs: The amount that goes into the Life Cover vs. Life Cover (Additional) on the Benefit record is determined by the Approved Life Cover and Approved Life Cover Spouse field on the Employment record. 

Description: The article guides a benefits administrator through the process of allowing the correct Voluntary Life election

Getting The System Update So It Allows The Right Elections:
For new hires: 
- If they weren't able to elect up to the Guaranteed Issue Amount for Employee: 
Clear the "Approved Life Cover" field on the Employment Record

- If they weren't able to elect up to the Guaranteed Issue Amount for the Spouse: 
Clear the "Approved Life Cover Spouse" field on the Employment Record


If they are not a new hire:
- If they weren't able to elect what they elected previously + (10k for ADB, LKC, KCO and 5k for Mercury) up to the GIA or to what they were approved as in the previous year as an Employee:
Update the Approved Life Cover field on the Employment Record to the amount they were approved for during their previous enrollment
- If they weren't able to elect what they elected previously or to what they were approved as in the previous year for their Spouse: 
Update the Approved Life Cover Spouse field on the Employment Record to the amount they were approved for during their previous enrollment



Updating The Benefit Record:

Navigate to the Team Member's employment record 


Navigate to the Benefits related list and then select the Benefit Admin button


Select for the appropriate Voluntary Life line needing correction

Select recalculate costs - this should set the approved life cover, additional and deduction amount to the correct amount

Then Save, this will take you back to the Benefit Admin main screen
In the bottom section find the benefit record you just adjusted and recheck the Active checkbox

Then select Save

Finally navigate back to the benefit record you adjusted
Scroll down to Notes & Attachments

Select New Note

Include Title and Body and select Save