Frequently Asked Questions:
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Can I start a form and come back to it?
- No. If you navigate away from the portal you will lose all of your data and have to start from the beginning
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What to do if I don’t want to do direct deposit?
- Enter in zeros for the routing and account information and dummy date for the bank name and account name
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What to do if I need a state W4 that isn’t listed?
- Contact your payroll or HR department to obtain a physical copy and submit manually after completion
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What to do if I receive a message at the end of the process that I don’t have access?
- Contact helpdesk@keeleycompanies.com, your tax information was saved successfully and they will ensure that general information and policy acknowledgements get submitted.
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What happens if I the portal keeps spinning after I enter in my general information?
- Refresh the page and attempt to enter your information again.