Purpose: The purpose of this document is to help the Service Desk Team Troubleshoot Freezing or Stalling in the LKC New Hire Portal.
About LKC New Hire Portal: This website is created for Keeley new hires and Managers to easily walk through and complete the onboarding forms within the LKC New Hire Portal. Once completed, the information will be sent into our HR System, Sage People and then will transfer into our Accounting System, Sage 300 CRE.
Who is this for: Internal Service Desk Team
PLEASE NOTE: Any questions pertaining to how to complete the forms in the LKC New Hire Portal should be directed to the Payroll and HR Teams.
The New Hire Portal is a website that periodically is updated for feature enhancements and bug fixes.
If the Team Member is having trouble completing the portal you can try doing a hard refresh on your browser.
Navigate to the LKC New Hire Portal
On a Mac: Command + Shift + R
On a PC: CTL + Shift + R
Try to run through the portal and see if that cleared the issue.
If that doesn't work you can also try clearing your browsers cache.
Here is a link on how to clear your cache for google chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
If you use a different browser do a search for the browser the Team Member is using.
Once you clear the cache try running through the portal again.