Purpose: The purpose of this document is to help the Service Desk Team Troubleshoot Incomplete Onboarding Form Issues
About LKC New Hire Portal: This website is created for Keeley new hires and Managers to easily walk through and complete the onboarding forms within the LKC New Hire Portal. Once completed, the information will be sent into our HR System, Sage People and then will transfer into our Accounting System, Sage 300 CRE.
Who is this for: Internal Service Desk Team
PLEASE NOTE: Any questions pertaining to how to complete the forms in the LKC New Hire Portal should be directed to the Payroll and HR Teams.
Note*: For the LKC New Hire Portal you cannot save and come back to the portal. If you leave the site you will lose all of your information and need to restart
For the onboarding form section the Team Member can save and come back to the form. If the Team Member has any issues and isn't able to complete the Onboarding form below is how you can access the information that they did enter into the form.
Log into Sage PPL: https://fs-6399.cloudforce.com/home/home.jsp?sdtd=1
In the Search bar enter the Team Member's first and last name and press enter.
If you can't find the Team Member in your search, try searching for just their last name.
Click the name of the Team Member you are searching for.
Click the HCM Forms link on the top of the page
To view the information that was entered by the Team Member click on the Form Reference ID for the Onboarding Form.
This will take you to the page below where you can see all of the information entered.
You can send the onboarding form to the Team Member to complete.
Navigate back to the HCM Form Related List on the Team Member screen and click on the URL under the Request URL column.
You can click this link to fill out the form on the Team Member's behalf. You can also copy this link and send it to the Team Member to complete. When they click on the link it will take them to the page they left off on and they can complete and submit the onboarding form.