Purpose: The purpose of this document is to provide a workaround for ZD projects not syncing with Open Air. The solution below could be a possible workaround.
Who is this for: Service Desk team members
When you receive a ticket about projects not syncing with Open Air:
1. Try solution option 1 to push it manually or
2. Ask the team member to enter their OpenAir Project Owner number (if they have one) on the opportunity
Note- This is a possible workaround suggested by another team member who manages the Open Air platform.