1. Verify Zscaler is on and authenticated.  Here is a Knowledge base article for that:
    1. https://keeleycompanies.freshservice.com/a/solutions/articles/10000078724
  2. Once verification that Zscaler is working properly map the printer to the endpoint. Follow these instructions to map the printer.
    1. Go to Start and click Settings. 
    2. Click on Devices. 


    3. Under Printers and scanners, click Add a printer or scanner. 


    4. Once the list of printers load, scroll down to the bottom of the list and click The printer that I want isn't listed. 


      1.  
    5. Zelect Add a printer using a TCP/IP address of hostname and click Next.




    6. Leave the Device type set to Autodetect. Enter in the Hostname or IP address.  Let the Port name automatically fill in. Click Next. 


    7. If the driver is not automatically detected, you will need to know the manufacturer and printer type. Choose in the list and click Next. 


    8. Enter a Printer name and click Next. 


      2. Decide on whether or not you would like to share your printer with other computers on your network. In most cases, you will want to select the Do not share this printer option. Click Next. 



      3. Your printer should now be set up. Confirm that your printer was successfully set up by clicking the Print a test page. Then click Finish once you are done.