KB Article: YODECK HARDWARE AND SOFTWARE INSTALLATION

Date: 6/24/2024

Author: Brian Burrus       

Summary/Issue: How to setup the YODECK hardware and software for Keeley monitors

Ticket reference: KB reference Yodeck | Knowledge Base | Keeley Companies (freshservice.com)

Resolution:

When  a Monitor’s miniPC and Yodek software is broken you will have a blank screen like this:

Instead of working screen like this one:

Steps:

  1. Find Mini PC option we use. Like this:
  3. You will need connect a keyboard/mouse/network cable and monitor/need HDMI cable.
  4. Be sure to plug into PORT 1 HDMI of mini-pc and PORT 1 of monitor HDMI.
  5. Once all hardware is plugged into the system, power on and start the windows install.
  6. If asked for user choose userid: keeley  and no password.
  7. Continue through the rest of the normal windows setup (if you need assistance ask admin)
  8. Next, we need to setup the YODECK software and site information

 

YODECK PORTION OF DOCUMENTATION.

  1. Goto this site: https://app.yodeck.com/index.html#main/device/262857
  2. Use these credentials :Userid:  marketingmedia@keeleycompanies.com  Pass: +5MDQc6^Ki
  5. Once on the Splash screen Home Page: selected the Screens in the menu options like below
  7. The next screen shows all the Yodeck screens available to configure. For this example, we are using the Receptionist Desk. The screen shot below shows what to select.
  9. Download the Yodeck software from here or google it: https:/packages.dsbackend.com/u/app.windows/5.***.*.exe
  10. For Reference on installing Yodek use this website link: https://www.yodeck.com/docs/creating-a-yodeck-player/setting-up-a-windows-player-with-the-yodeck-software/
  11. On the next screen you need to Register the device. Go back to the Yodeck device and look for  the install of the Yodeck software to complete you will get a screen with a CODE like the one below.
  13.  Then go back to the https://app.yodeck.com/index.html#main/device/262857
  14. You will need enter in the code on this page like below.
  16. Click Save
  17. You will be sent back to this page for verification.
  19. You may need to refresh the webpage to get the device to show registered. Like below:
  21. Next you will need to push out what the screen needs to display from this screen below:
  23. The next screen you should see a drop down. Select the current theme for the month or what every is needed for that screen. Like below
  25. Next Save
  26. Then you will come back to the Screens page where you will need to push the images out to the screens. So hit the push button like below
  28. Next Screen click yes.
  29. Once completed you see in the left corner a success screen.
  31.  Next go back to your YODECK and check if the screen has changed. It might take 3 or 4 minutes to update. Once its updated. Restart the YODECK one more time.
  32. Then shut it down and take to screen to install.
  33. TEST (i.e., hook up all cables restart device and check that YODECK software displays correctly on the screen.