🔍 Purpose

Zscaler Private Access (ZPA) allows you to securely access internal company resources without using a traditional VPN. This guide will show you how to confirm that ZPA is connected and authenticated properly.

✅ Step-by-Step Instructions

1. Open the Zscaler Client Connector

  • Look for the Zscaler icon in your Windows system tray (bottom-right corner near the clock).

  • Double-click the icon to open the Zscaler window.

2. Check the Private Access Status Panel

You should see a screen similar to this:


(Actual image shows authentication is successful, and service is on)

Look at the following indicators:

Field Expected Status
Service Status ✅ ON
Authentication Status ✅ Authenticated (in green)
Network Type Trusted Network (or Home/Other)
Time Connected Shows current active session time
Broker / Client IP Shows internal routing addresses
Protocol Should display TLS (secure connection)

If all of the above looks like the screenshot, ZPA is working correctly.

⚠️ If Something Looks Off

❌ "Service Status: OFF"

  • ZPA is not active. Click “Turn ON” or restart the Zscaler app.

❌ "Authentication Status: Not Authenticated"

  • Click “Authenticate Early” or log out and back into your device.

  • You may need to reconnect to your corporate network (VPN, Wi-Fi, etc.)

📈 Network Usage Stats

At the bottom of the screen, you can also view:

  • Total Bytes Sent / Received

  • Useful for basic troubleshooting or checking activity.

💡 Helpful Tips

  • If ZPA is not working, try restarting Zscaler or your device.

  • Ensure you're connected to the internet or a corporate network.

  • Avoid turning Zscaler off unless instructed by IT.

🛠️ Still Having Issues?

If you're unsure or something seems wrong, take a screenshot of your Zscaler window and contact the IT Help Desk: