How to Clear Credentials

Steps to Clear Microsoft Credentials in Windows Credential Manager

When receiving the following error with Microsoft products:

A screenshot of a computer errorAI-generated content may be incorrect.

Perform the following steps:

  1. Open Credential Manager
    • Click on the start menu, type Credential Manager
    • Click on this icon

A gold box with a silver lockAI-generated content may be incorrect. 

  1. Navigate to Windows Credentials 

A screenshot of a computerAI-generated content may be incorrect.

    • Click on Windows Credentials to view stored credentials.
  1. Find Microsoft Credentials
    • Look for entries related to Microsoft services, such as MicrosoftAccount:[email protected].
    • A screenshot of a computerAI-generated content may be incorrect. 
  1. Remove Credentials
    • Click on the credential entry you want to remove.
    • Select Remove and confirm the action.
  2. Restart Your Computer
  • Restart your PC to ensure changes take effect.