Grant Access to CMiC Image Access & Image Manager

Issue

A user is unable to access Image Access or CMiC Image Manager, or a request is received to grant access to these modules.

Symptoms

  • User receives an error when attempting to access Image Access.
  • User is unable to launch Image Manager.
  • Image-related functionality is unavailable.
  • User has recently been onboarded or changed roles.
  • Access request submitted for Image Access and/or Image Manager.

Environment

  • CMiC
  • CMiC Administration
  • Microsoft Entra ID (Azure AD)
  • Image Access
  • Image Manager

Cause

One or more of the following conditions may exist:

  • Incorrect Image User Security type assigned in CMiC.
  • User is not a member of the Image Trust Users Azure security group.
  • Required Image Manager permissions have not been assigned.

Resolution

Step 1 – Review the Access Request

Confirm the user requires access to:

  • Image Access
  • Image Manager
  • Both

If applicable, identify a reference user with the appropriate permissions.

Step 2 – Verify Image User Security

  1. Open CMiC Administration.
  2. Navigate to Image User Security.
  3. Locate the affected user.
  4. Review the user's security type.

For standard Image Access users, verify the security type is:

Standard

If the user is assigned an incorrect security type (such as Operations), update it as appropriate.

Step 3 – Verify Azure Group Membership

  1. Open Microsoft Entra ID.
  2. Locate the user.
  3. Review the user's group memberships.
  4. Verify the user is a member of:

Image Trust Users

If not, add the user to the group.

Step 4 – Verify Image Manager Access

If the user still cannot access Image Manager:

  • Compare their Image Manager permissions with a known working user.
  • Assign any missing permissions.
  • Save changes.

Step 5 – Validate

Have the user:

  • Log out of CMiC.
  • Log back in.
  • Open Image Access.
  • Open Image Manager.

Verify both applications load successfully.

Troubleshooting Checklist

☐ Confirm the user requires Image Access.

☐ Verify the user's Image User Security type.

☐ Ensure the security type is Standard (when applicable).

☐ Verify membership in the Image Trust Users Azure group.

☐ Compare Image Manager permissions with a working user.

☐ Save all changes.

☐ Have the user sign out and back into CMiC.

☐ Verify Image Access opens.

☐ Verify Image Manager opens.

☐ Confirm the issue is resolved.

Commands Used

N/A

Related Links

  • CMiC Administration
  • Microsoft Entra ID
  • Image Manager Administration

Lessons Learned

  • Access to Image Access may depend on both CMiC configuration and Azure group membership.
  • Verify both systems before escalating.
  • If a user has the correct CMiC permissions but still cannot access Image Access, review their Azure group memberships.
  • During troubleshooting, changing the Image User Security type from Operations to Standard and adding the user to the Image Trust Users Azure security group restored access to both Image Access and CMiC Image Manager.

Known Error Messages

  • Unable to access Image Access.
  • Unable to access Image Manager.
  • Access denied.
  • Insufficient permissions.

Verification Checklist

  • ☐ Image User Security reviewed.
  • ☐ Security type verified.
  • ☐ Image Trust Users group verified.
  • ☐ Image Manager permissions verified.
  • ☐ User successfully logged into Image Access.
  • ☐ User successfully opened Image Manager.
  • ☐ User confirmed issue resolved.