FAQ

Default solution folder, feel free to edit or delete it.

How do I change my password outside of the network?
Make sure that you a do this before the 30th day (day of expiration) or the process will not work.  Establish vpn (cisco anytime connection) (type in...
Tue, Apr 16, 2019 2:14 PM
How do I VPN?
What is VPN and When Should You Use it A VPN, or Virtual Private Network, allows you to connect to the company network from off site, such as your home. T...
Mon, Jul 3, 2023 2:47 PM
How do I request a new user outside of SagePeople?
This should only be done if a SagePeople New User Equipment Form is not going to flow through to IT or will flow to IT too late. Open your internet b...
Mon, Jun 10, 2019 9:42 AM
How do I update my title in my signature?
The process for this is to contact HR (April Lopinot or Bianca Strickland). They will get the approvals and send a request to us through SagePeople an...
Tue, Aug 20, 2019 11:46 AM
What is Phishing?
YOU'VE BEEN HACKED!  Just kidding, but seriously, we need to talk... The email was a phishing attempt by your IT team. Since you...
Fri, Oct 18, 2019 10:57 AM
How do I get local admin rights?
You fill out the attached sheet. You go to the Service Catalog, choose Local Administrative Rights, input the required information and someone will reach ou...
Tue, Oct 29, 2019 10:10 AM
How do I turn off Focused Inbox?
1. Select the View tab. 2. Select Show Focused Inbox. The Focused and Other tabs will disappear from the top of your mailbox.
Wed, Nov 13, 2019 9:37 AM
Mimecast: How does the Mimecast Outlook Add in work?
Description: Mimecast is a cloud-based email management system. Use of the add in: Quick release of miscategorized spam, permitting contacts to prevent...
Mon, Dec 23, 2019 8:01 AM
Pacific: Adding Printers
Open File Explorer In the Windows that pops up, input: \\ADBPS01\ then hit Enter Right click the printer you need, and hit Conn...
Tue, Jan 28, 2020 10:32 PM