For Keeley'ns

This portion of the Knowledge Base is dedicated to the most prevalent issues Keeley'ns face on regular basis.

✅ How to use ServiceBot
✅ What is ServiceBot? ServiceBot is a FreshService Add-in for Microsoft Teams that connects Keeley’s IT ticketing system (FreshService) with Teams. I...
Wed, Nov 19, 2025 7:33 PM
Email Signatures - Exclaimer FAQ's
Frequently Asked Questions (FAQ) Do I need to do anything with my old signature? No. Once Exclaimer is live, your old signature will be replac...
Fri, Nov 21, 2025 10:17 AM
✅ Steps to Sync a SharePoint Library to File Explorer
Open the SharePoint Library in your browser Navigate to the SharePoint site and go to the document library you want to sync. Click the “Sync” butt...
Tue, Jan 6, 2026 10:15 AM
CMIC Login Instructions
Attached is the the log in information for CMIC.
Tue, Jan 6, 2026 10:17 AM
✅ Changing window size in Remote Desktop
Here’s what you can do to change the view or resolution in Remote Desktop: Adjust Display Settings Before Connecting Open Remote Desktop Con...
Tue, Jan 6, 2026 10:18 AM
👉 Resetting your Bluebeam password
Reset your Bluebeam ID (BBID) password (Most common — used for licensing and Studio) If you forgot the password for your Bluebeam ID: Go to the Blu...
Tue, Jan 6, 2026 10:15 AM