For Keeley'ns

This portion of the Knowledge Base is dedicated to the most prevalent issues Keeley'ns face on regular basis.

Quick Reference: Managing Bookmarks in Edge & Chrome
Purpose: Fast guide for saving, finding, organizing, and deleting bookmarks (favorites). Add a Bookmark Edge & Chrome: Go to a website β†’ Click...
Tue, Oct 21, 2025 9:07 AM
IT Ticket Creation
Purpose Creating clear, complete, and well-prioritized tickets ensures that IT can resolve issues efficiently, reduce response times, and improve the o...
Fri, Oct 17, 2025 1:00 PM
How to clear browser Cache
Purpose: Clearing the cache helps resolve issues like web pages not loading correctly, showing outdated content, or general browser sluggishness. 🌐 Goog...
Fri, Oct 17, 2025 1:02 PM
How to Create a Recurring Meeting on MS Teams
1.     Open Microsoft Teams β€’     Navigate to the Calendar tab on the left sidebar...
Fri, Oct 17, 2025 1:26 PM
How to Change the Default Paper Size for a Printer (Windows 10/11)
How to Change the Default Paper Size for a Printer (Windows 10/11) Changing the default paper size ensures consistent print formatting and prevents i...
Tue, Oct 21, 2025 9:07 AM
❗ You Can't Sync a Shared Folder That's Set as a Shortcut in the OneDrive Sync App
πŸ›‘ Symptoms When syncing a SharePoint Online document library using the OneDrive sync app, you may see this error: "Sorry, we can't sync this fo...
Tue, Oct 21, 2025 9:07 AM
How to Sign Out of Office 365
⚠️ Note: If you're using Microsoft 365, it’s generally recommended to stay signed in so Office remains activated. Signing out may prompt you to sign b...
Tue, Oct 21, 2025 9:07 AM
Clearing User Credentials
How to Clear Credentials Steps to Clear Microsoft Credentials in Windows Credential Manager When receiving the following error with Microsoft product...
Tue, Oct 21, 2025 8:58 AM
How to Perform System Updates on Lenovo Laptops
πŸ”„ How to Perform System Updates on Lenovo Laptops Applies to: Lenovo ThinkPad, IdeaPad, Yoga, Legion, and other Windows-based Lenovo laptops Purpose: T...
Tue, Oct 21, 2025 9:00 AM
πŸ” Microsoft Authenticator Setup Guide "No QR code needed"
Step 1: Download the Microsoft Authenticator App If you haven’t already, download the app on your mobile device: iPhone (App Store): Microsoft Authent...
Fri, Oct 31, 2025 1:47 PM