For Keeley'ns
This portion of the Knowledge Base is dedicated to the most prevalent issues Keeley'ns face on regular basis.
Purpose: Fast guide for saving, finding, organizing, and deleting bookmarks (favorites).
Add a Bookmark
Edge & Chrome: Go to a website β Click...
Tue, Oct 21, 2025 9:07 AM
Purpose
Creating clear, complete, and well-prioritized tickets ensures that IT can resolve issues efficiently, reduce response times, and improve the o...
Fri, Oct 17, 2025 1:00 PM
Purpose: Clearing the cache helps resolve issues like web pages not loading correctly, showing outdated content, or general browser sluggishness.
π Goog...
Fri, Oct 17, 2025 1:02 PM
1. Open Microsoft Teams
β’ Navigate to the Calendar tab on the left sidebar...
Fri, Oct 17, 2025 1:26 PM
How to Change the Default Paper Size for a Printer (Windows 10/11)
Changing the default paper size ensures consistent print formatting and prevents i...
Tue, Oct 21, 2025 9:07 AM
π Symptoms
When syncing a SharePoint Online document library using the OneDrive sync app, you may see this error:
"Sorry, we can't sync this fo...
Tue, Oct 21, 2025 9:07 AM
β οΈ Note:
If you're using Microsoft 365, itβs generally recommended to stay signed in so Office remains activated. Signing out may prompt you to sign b...
Tue, Oct 21, 2025 9:07 AM
How to Clear Credentials
Steps to Clear Microsoft Credentials in Windows Credential Manager
When receiving the following error with Microsoft product...
Tue, Oct 21, 2025 8:58 AM
π How to Perform System Updates on Lenovo Laptops
Applies to: Lenovo ThinkPad, IdeaPad, Yoga, Legion, and other Windows-based Lenovo laptops Purpose: T...
Tue, Oct 21, 2025 9:00 AM
Step 1: Download the Microsoft Authenticator App
If you havenβt already, download the app on your mobile device:
iPhone (App Store): Microsoft Authent...
Fri, Oct 31, 2025 1:47 PM