Keeley Companies

How to Add a Shared Mailbox to IPhone/IPAD         1. Open the Outlook App on your device         2. Swipe from the left and click the mailbox icon in t...

This is the policy on assigning tickets: You may not assign new tickets to technicians.  You may only pick up a new ticket. Site Lead Technician &...

Tickets should be addressed based on priority and status. Lets define some of these terms: Priority: Urgency: This is how quickly the issu...

1.Log in to Salesforce 2. From the Home Page, select the Question Mark in the upper-right corner 3..Open up the Help & Training page, at ...

iCloud info: ADBWorkMax#@gmail.com ADBadb123@#$ Procedure for Tablet setup Turn on location Set to not fall asleep PIN set up: 555555 ...

Who Is This For: Internal Agents Where Will This Solution Be Located: Sage 300 CRE When Does This Solution Apply: When receiving the error "This ...

Who is this for: Team members conducting company surveys with our customers. Where will this solution be located: https://login.salesforce.com/  ...

When a server needs to be rebooted: The stakeholders need to be emailed for confirmation to continue, Eric Krauska and Michael Rupinski need to be CC&...

KPI: < 10% of tickets left in pending or active state more than 24 hours have no communication in last 24 hours This essentially means you need to ...

This is a document to assist external users with joining your MS Teams meeting. Please keep in mind: They should be able to do so, with no issue, th...