LKC Ewing Service Desk

Coupa End to End Training Video
Below is a link to an "End to End" Coupa training conducted on 1/29/21 by Rachel Hunley and Daniel Recklein End to End 90 Training Session ...
Thu, May 15, 2025 3:01 PM
Notification Center Explained
Safety One Stop / Safety App (Document for Team Members) Purpose: The purpose of this document is to help you understand the Notification Center on the Sa...
Thu, May 15, 2025 3:04 PM
MFA: How to Set-Up Multi Factor Authentication
What is MFA and why is it important?  MFA enhances security for the Keeley Companies by requiring Team Members to identify themselves using a second la...
Fri, May 16, 2025 7:37 AM
Troubleshooting Keeley U
When adding a new Team Member in Active Directory a Keeley U account will also be created.  On occasion, Team Members may have create the account them...
Fri, May 16, 2025 7:47 AM
L. Keeley Construction Project Won Alert
L. Keeley Construction Project Won Alert Who Is This For: Internal Agents   Where Will This Solution Be Located: Salesforce   When Does This S...
Fri, May 16, 2025 8:26 AM
How to Add Members to Forecasting Groups
Note: If a Team Member needs to be added to the general group, go through AD Users and Computers and add to Forecasting group.   1. Login to Portal.azur...
Fri, May 16, 2025 8:58 AM
Enter, Update or View Information in Salesforce for Verizon COPS
Purpose: The purpose of this document is to guide Team Members with instructions to view or update information in Salesforce for the Verizon COPS project ...
Fri, May 16, 2025 9:12 AM
How to Run the Salesforce Importer Job for Verizon COPS?
Purpose: The purpose of this document is to guide Team Members with instructions to run the salesforce importer job for the Verizon COPS project Who i...
Fri, May 16, 2025 9:13 AM
Change Automatic Replies for secondary Mailboxes
If you have a secondary mailbox that you have full permissions to, you can change the Auto-replies for that mailbox. Open a Browser. Go to office.co...
Fri, May 16, 2025 9:19 AM
Creating a New AD Group
Purpose: This document covers instructions to create an AD Group Who is this for: Service Desk team members If you receive a request to create an AD...
Fri, May 16, 2025 9:19 AM